Teams we run for our clients.

Real teams, real results. Three stories from our BPO and marketing work.

Taxi Dispatching Service

Client: Confidential taxi dispatch partner
Services: Call handling, dispatch support, customer care

A leading taxi service needed reliable customer support and dispatch management to streamline ride-booking operations. Tresta provided dispatch support tailored for the taxi industry.

Our approach

Dispatch agents managed real-time ride bookings by phone, keeping every booking accurate and on time.
The support team answered questions about driver location, fare estimates and ride issues.
The quality team monitored calls to keep service consistent and improve customer satisfaction.

The impact

Reduced average call handling time while improving booking accuracy.
Strengthened rider confidence with responsive customer care.
Supported operational efficiency, leading to higher driver utilization.

FuboTV: Live Sports Streaming

Client: FuboTV, a global sports and entertainment streaming platform
Services: Multichannel customer support (phone and email)

FuboTV is a sports-focused streaming service with live coverage of leagues around the world. It partnered with Tresta to make customer support more efficient.

Our approach

A support team trained in global customer needs helped customers by phone and email.
Escalation specialists handled technical issues such as login errors, subscription management and streaming quality complaints.
An analytics team tracked issue patterns to reduce repeat problems and improve the customer experience.

The impact

Improved first-contact resolution by 35%.
Raised customer satisfaction scores with personalized, fast support.
Helped reduce churn by resolving subscription concerns effectively.

House of Amir Adnan

Client: House of Amir Adnan, a fashion house in Pakistan
Services: Marketing strategy, customer support, community engagement

House of Amir Adnan is one of Pakistan's most prestigious fashion houses, with three brands: menswear, womenswear and fragrances. It partnered with Tresta to streamline customer engagement while growing its digital presence across all three.

Our approach

The marketing team built seasonal campaigns around local festivals, fashion weeks and product launches.
The design and content team produced creatives for social media and digital platforms.
The customer support team handled queries by phone, chat and email, with 24/7 brand representation.
Community managers engaged directly with followers, building loyalty with prompt, personal replies.

The impact

Boosted customer satisfaction by 40% within the first quarter.
Improved response times on customer queries to under 2 hours.
Increased online sales through targeted digital campaigns across all three brand segments.

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