Tresta Solutions
Tresta SolutionsTeams that pick up, follow up and report back.
Tap a service to see what is included. Calls answered 24/7, in clear, friendly English.
Customer support
Trained agents who help your customers by phone, chat, WhatsApp, SMS and email, with your scripts and your tone.
- Inbound calls, chat and email
- Issue logging and escalation
- Scripts and knowledge base setup
- Quality checks
Order taking & appointment booking
Orders and bookings taken accurately, every time.
- Order entry
- Booking and rescheduling
- Confirmation calls
- Order status updates
Technical helpdesk
First-line technical support for your product.
- Troubleshooting from scripts
- Ticket logging
- Escalation to your team
- Setup and how-to help
Lead generation
Outbound calls that find and qualify new customers.
- Calling from your target list
- Qualifying questions
- Handing warm leads to your sales team
- Weekly lead reports
Appointment setting & follow-up
Meetings booked and no one forgotten.
- Booking meetings and demos
- Reminder calls
- Follow-up after quotes
- Win-back calls
Surveys & feedback calls
Hear from your customers directly.
- Customer satisfaction surveys
- Post-purchase follow-ups
- Feedback reports
- Call summaries
Taxi & ride dispatching
24/7 dispatch coverage for taxi and ride operators, from the first booking to the last passenger update.
- Booking and scheduling
- Real-time driver assignment
- Cancellations, reschedules and follow-ups
- Lost and found requests
Pricing. Pricing on request. Teams start from $8 per seat per hour. See how we price
Questions we hear a lot.
What does it cost?
Pricing is on request and depends on channels, hours and volume. Teams start from $8 per seat per hour.
How fast can you start?
Ideally, first live calls happen one to two weeks after kickoff, once your scripts and tools are set up and the team is trained.
Which channels do you cover?
Phone, live chat, WhatsApp, SMS, email and social media, all in clear, friendly English.
Which tools do you work in?
HubSpot, Zoho, Zendesk, Salesforce, Freshdesk, Vicidial, and taxi dispatch software like iCabbi, Autocab and Cab9. We can learn yours too.
Do you really cover 24/7?
Yes. We plan shifts around your busiest hours so someone is always ready to answer.
How do you keep quality high?
We monitor and score calls every week and send you a plain-English report, so you always know how the team is doing.
Can you build a team just for us?
Yes. We hire and train agents for your account, and the team can grow as your volume does.