Taxi Dispatching

A leading taxi service needed reliable customer support and dispatch management to streamline its ride-booking operations. Tresta provided dispatch support tailored for the taxi industry.

• Dispatch agents managed real-time ride bookings by phone, keeping every booking accurate and on time.
• The support team answered questions about driver location, fare estimates and ride issues.
• The quality team monitored calls to keep service consistent and improve customer satisfaction.
• The team works in taxi dispatch software such as iCabbi, Autocab and Cab9.

• Reduced average call handling time while improving booking accuracy.
• Strengthened rider confidence with responsive customer care.
• Supported operational efficiency, leading to higher driver utilization.