Tresta Solutions
Tresta Solutions
- Client
- FuboTV, a global sports and entertainment streaming platform
- Division
- BPO
- What we did
The brief
FuboTV is a sports-focused streaming service with live coverage of leagues around the world. It partnered with Tresta to make customer support more efficient.
What we did
- A support team trained in global customer needs helped customers by phone and email.
- Escalation specialists handled technical issues such as login errors, subscription management and streaming quality complaints.
- An analytics team tracked issue patterns to reduce repeat problems and improve the customer experience.
The result
- Improved first-contact resolution by 35%.
- Raised customer satisfaction scores with personalized, fast support.
- Helped reduce churn by resolving subscription concerns effectively.