In today’s global market, your business never sleeps, and neither should your support team. At Tresta Solutions, we provide seamless, round-the-clock Sales and Customer Support that transforms your interactions from a simple cost into a powerful competitive advantage.

We don’t just answer calls; we combine the efficiency of an experienced BPO partner with the dedication of an in-house team. Our specialized agents are trained to embody your brand, ensuring every interaction—day or night—builds trust and drives revenue.

Why 24/7 Support Is Your Key to Growth

Offering non-stop support and sales coverage eliminates friction and directly impacts your bottom line, especially across time zones like the UK and US markets.

• Never Miss a Lead: Whether it’s a late-night inquiry from New York or an early-morning request from London, our 24/7 coverage ensures every sales lead is captured and every support issue is resolved immediately.
• Boost Customer Loyalty: Instant access to help is the number one driver of satisfaction. By guaranteeing immediate resolution, we build the loyalty that fuels long-term customer value.
• Maximize Efficiency: We handle the complexity of scheduling, staffing, and compliance for 24/7 operations, allowing your core team to focus exclusively on strategic tasks.

Our Dual Focus: Sales & Support Expertise

Our agents are trained in a blended model, equipping them to handle complex support issues while always recognizing and acting on sales opportunities.

Dedicated Customer Support

We resolve issues quickly and efficiently across all channels, transforming frustrated customers into loyal brand advocates.

• Multichannel Coverage: Seamlessly manage customer interactions across Phone, Live Chat, WhatsApp, SMS, and Email.
• First-Contact Resolution (FCR): Our training prioritizes solving the problem on the first interaction, proven by our success in increasing FCR rates for clients like FuboTV.
• Technical Support: Agents are experts at troubleshooting common issues, managing login errors, handling subscription modifications, and escalating complex problems accurately.
• Complaint Resolution: Professional, empathetic handling of complaints and cancellations, often resulting in customer retention and positive feedback.

Proactive Inbound Sales

We turn service inquiries into sales opportunities, maximizing the value of every inbound contact.

• Lead Qualification & Follow-Up: Promptly and professionally follow up on inbound leads generated through your website, marketing campaigns, or social channels.
• Upselling & Cross-Selling: Agents are trained to identify customer needs and recommend appropriate upgrades, add-ons, or subscription tiers, naturally boosting your average transaction value.
• Booking Management: For operational services (like transportation), our teams expertly manage new bookings, reschedules, and trip modifications with precision.

The Technology and Quality Behind Our Service

Our 24/7 reliability is powered by state-of-the-art BPO technology and rigorous quality control.

• Advanced Tool Integration: We operate directly within your preferred CRM system (Salesforce, HubSpot, Zoho), ensuring all customer history and sales progress are tracked accurately and immediately.
• Voice and Contact Center Solutions: Utilizing industry-leading platforms like Five9 and RingCentral to ensure crystal-clear communication and guaranteed uptime, with 100% call recording for quality assurance.
• Unmatched Quality: Our agents are trained with a focus on delivering clear, neutral English, maintaining a professional and globally-consistent brand voice during every interaction.
• Transparent Reporting: We provide real-time dashboards (via Power BI) on key performance indicators (KPIs) like FCR, CSAT scores, and conversion rates, giving you full visibility into our performance.

Ready to Turn Calls Into Conversions?

Stop sacrificing service quality for cost. Partner with Tresta Solutions to deploy a reliable, high-performance 24/7 Sales and Customer Support team.

Contact us today to design a support solution that never sleeps.