Taxi Operators & Dispatching: Optimized Fleet Operations 24/7
In the highly competitive transportation sector, efficiency isn’t optional—it’s everything. Your dispatch floor is the heartbeat of your business, and any lag, error, or missed call directly translates into lost revenue and unhappy customers.
Tresta Solutions specializes in providing 24/7 Operational and Dispatching support, ensuring your fleet runs with surgical precision, day and night. We are your dedicated offshore control center, combining deep industry knowledge with seamless technological integration to guarantee zero friction between booking and arrival.
Why Dispatching Expertise is Critical
We treat your dispatch operations not as a call center function, but as a specialized, revenue-driving workflow.
- Guaranteed Coverage: Eliminate the high cost and logistical nightmare of staffing your dispatch floor 24/7. We provide uninterrupted coverage, guaranteeing zero missed bookings during off-peak hours, weekends, or holidays.
- Maximize Fleet Efficiency: Our agents are trained to make real-time, data-driven decisions that minimize dead mileage and optimize driver assignment, directly leading to higher driver utilization rates and increased profitability.
- Seamless Customer Experience: We manage the entire trip lifecycle, keeping passengers informed through proactive follow-ups, managing complex reschedules, and ensuring the customer feels supported from the moment they book until they reach their destination.
Our Core Dispatch & Operational Services
We handle every step of the operational workflow with speed and accuracy, becoming a true extension of your control room.
1. 24/7 Booking and Real-Time Assignment
We ensure every call and booking inquiry is handled instantly and accurately.
- Instant Booking Capture: Managing inbound requests via phone, chat, and various digital channels, ensuring zero booking loss due to delays or congestion.
- Driver Assignment: Utilizing real-time data to dispatch the closest, most suitable driver immediately, reducing pickup times and enhancing customer satisfaction.
- Live Monitoring: Proactive tracking of active trips, ensuring scheduled pickups are on time and responding instantly to unexpected delays or route changes.
2. Trip Lifecycle Management
We handle the complexities and exceptions that typically consume your in-house managers’ time.
- Cancellations & Reschedules: Efficiently processing customer changes, reassigning drivers, and updating all internal systems immediately to maintain workflow integrity.
- Proactive Follow-Ups: Calling customers and drivers with timely updates to manage expectations and ensure seamless communication.
- Lost & Found Protocol: Managing sensitive lost property inquiries with a professional, detailed protocol to quickly reunite items with passengers.
3. Integrated Technology Mastery
Our team is already proficient in the industry’s leading dispatch and fleet management platforms, guaranteeing a zero-learning curve for your partnership.
- Dispatch Software Expertise: Our agents are fluent in key operational platforms, allowing us to plug directly into your current system and start running day one.
- CRM Data Flow: Ensuring all customer booking and communication history is instantly logged in your CRM (like Salesforce or HubSpot), providing full visibility for your internal teams.
Ready to Optimize Your Fleet Performance?
Stop wasting time and money managing complex 24/7 operational shifts. Partner with Tresta Solutions to deploy an expert dispatch team dedicated to maximizing your fleet’s efficiency and delivering superior service.
Contact us today to receive a customized proposal for your fleet’s dispatch needs.